Privacy Policy for Haraya Hub
Haraya Hub ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, process, and disclose your information when you use our online platform, which offers online tutoring, conversation practice sessions, cultural exchange programs, and customized language coaching for Filipino language learning.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our services.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Information You Provide Directly: This includes information you submit when you register for an account, book a session, participate in a program, or communicate with us. This may include your name, email address, phone number, payment information (processed securely through third-party payment processors), and any other information you choose to provide in your profile or communications.
- Usage Information: We collect information about how you access and use our platform, such as your IP address, browser type, operating system, pages viewed, features used, and the dates and times of your visits.
- Session Content: While we do not routinely monitor the content of your one-on-one sessions, certain features of our interactive virtual classrooms may involve recording for quality assurance, training, or compliance purposes, with your explicit consent where required by law.
- Communication Data: Records of your communications with us, including customer support inquiries, feedback, and survey responses.
2. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Maintain Our Services: This includes facilitating online tutoring, conversation practice, cultural exchange programs, and customized language coaching.
- To Improve and Personalize Your Experience: We analyze usage data to understand how our services are used and to enhance features, content, and the overall user experience.
- To Process Transactions: To process payments for our services and send related notifications.
- To Communicate with You: To send you service-related announcements, updates, security alerts, and support messages.
- For Security and Fraud Prevention: To protect our platform, users, and prevent fraudulent activities.
- For Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- For Research and Development: To develop new products, services, features, and functionalities.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following circumstances:
- With Service Providers: We engage third-party companies and individuals to perform services on our behalf, such as payment processing, cloud hosting, analytics, and customer support. These service providers have access to your information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
- With Tutors and Cultural Exchange Partners: To facilitate your learning and cultural exchange experiences, we may share relevant information (e.g., your name, learning preferences) with the tutors and partners you engage with.
- For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- With Your Consent: We may share your information with your explicit consent for specific purposes not otherwise covered by this policy.
4. Data Retention
We retain your personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
5. Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal information we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal information.
- Right to Erasure ("Right to Be Forgotten"): Request the deletion of your personal information under certain circumstances.
- Right to Restrict Processing: Request restrictions on the processing of your personal information under certain circumstances.
- Right to Data Portability: Request that we transfer your personal information to another organization or directly to you, under certain circumstances.
- Right to Object: Object to the processing of your personal information under certain circumstances.
- Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your personal information.
To exercise any of these rights, please contact us using the information provided below. We will respond to your request in accordance with applicable data protection laws.
6. Security of Your Information
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Transfers of Information Outside Your Country
Our services are operated from the Philippines. Your information may be stored and processed in any country where we have facilities or where we engage service providers. By using our services, you consent to the transfer of information to countries outside your country of residence, which may have different data protection rules than those of your country.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Haraya Hub
78 Sampaguita Street, 5th Floor,
Quezon City, Metro Manila, 1112
Philippines